Because of global shipping delay issues, some orders may take longer to arrive than usual. We cannot offer any discounts or refunds for orders that do not arrive by a specific date. We apologize for any inconvenience and appreciate your understanding!
If you want to change or cancel your order, send an email within 24hrs to firstname.lastname@example.org. We will make every accommodation to cancel or change but it is not guaranteed. You can return the unopened package for replacement, refund, or store credit if possible.
Free shipping on orders over $50 within the US or $10 flat rate shipping for any purchases under $50.
Most orders ship within 1 business day. You must be at least 18 years of age to order from beacamstar.com. We will never knowingly ship an order to any persons under 18. By use of this site, you are confirming that you are 18 years of age or older.
Many of our product suppliers, in cooperation with beacamstar.com ship directly from their warehouses, also known as dropshipping. In this case, often products are shipped from overseas, however you can verify where the product ships from during the product checkout sequence.
Standard-sized products fit in a variety of flat-rate shipping boxes. If the product is over-sized in either dimension or weight we will have to add additional shipping to the product. You can see what the shipping will be for the product in the cart before you check out. In some cases, additional shipping will be listed in the product description, but not always. Feel free to contact us if you have any questions about this at email@example.com
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left the warehouse. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.
Products returned to us from failure to claim or bad addresses will be returned into inventory automatically. You will be charged for shipping plus a 10% restocking fee with a minimum of $10. The rest will be returned to you as store credit. If you would like the product, you will have to place an order again. We cannot offer you free shipping on the returned product if the order is under $135.
Beacamstar.com is not responsible for lost or stolen packages. Once a package leaves our premises with a shipping carrier (USPS, FedEx, UPS, etc), you must follow up with the carrier directly if your package is not delivered successfully. We will send you tracking information as soon as the package is sent out. To track your package, please visit the carrier’s website and enter your tracking number into their tracking tool. If you can’t find your tracking number, please contact customer service at firstname.lastname@example.org, and we’ll be happy to supply you with your tracking information.
If your package is not delivered, please contact the carrier to file a claim. Please note: if your package is marked as “delivered,” you will not be able to file a claim. If it is lost in transit (i.e., never delivered), you will be able to file a claim for the amount covered by your insurance.
Please confirm what shipping carrier you chose when you placed your order. Below you’ll find contact info for the different services we use. Please note: You do not have to disclose the nature of the products in the lost package. Make sure you have all of the relevant information when you reach out, including your tracking number and the exact address where you were expecting your delivery.
Different carriers require that you report a lost item within different timelines. Generally speaking, you will need to file your claim within 72 hours of when the package was reported as delivered.